Contact Us

This page tells you how to reach the editorial team behind Bitcoin Casinos, what we can realistically help with, and where to go instead when your issue sits with a casino rather than with us. Most messages we get fall into one of three buckets: a correction to something we've published, a question about how crypto casino bonuses or withdrawals work, or a dispute with an operator. Only the first two are ours to solve — and we'll say so plainly when they aren't.

Email us directly

Write to [email protected]. Include the page you're referring to and, where it matters, the casino name and the date you saw the information. We aim to reply within a couple of business days, though corrections that need us to re-check an operator's terms can take longer.

We don't operate a phone line and we don't handle player accounts, so please don't send us wallet addresses, private keys, seed phrases, passwords, transaction hashes tied to your identity, or copies of ID documents. We have no way to act on them and no reason to hold them. Nobody from this site will ever ask you for a seed phrase or a deposit.

What to include so we can actually help

1. The URL or page title you're writing about.
2. The operator involved — for example BetPanda, CoinPoker Casino or Cryptorino.
3. What you saw versus what we published, with a date. Bonus terms and coin support change often.
4. Whether you want a reply, or are just flagging something for the team.

How we're funded, and why that doesn't change our answers

Some of the links on this site are commercial. If you sign up with an operator through one of them, Bitcoin Casinos may earn a commission at no extra cost to you. That arrangement pays for the research; it does not buy a position in our rankings, and it doesn't change what we'll tell you if you email asking whether a site is worth your time. Operators can request a review or a re-check — plenty do — but they can't request a rating, and we don't remove a documented drawback because an advertiser asks.

If you believe a page reads like it was written to sell rather than inform, that's exactly the kind of message worth sending.

Corrections we act on fastest

Crypto casino pages go stale in specific, predictable ways. These are the ones we prioritize, because they're the ones that cost readers money:

• Bonus terms. A wagering multiplier, expiry window, max bet while a bonus is active, game weighting or a cap on cashable winnings that no longer matches what the operator publishes.
• Coin support. A site that has added or dropped BTC, ETH, LTC, USDT, USDC or DOGE, or that has changed which network it accepts for a given asset.
• Withdrawal limits and payout behavior. Daily, weekly or per-transaction caps, new minimums, or a change in how fast confirmations clear.
• Verification. A casino that previously allowed low-friction play now asking for identity documents at a certain threshold, or introducing checks at withdrawal.
• Licensing. Any change to the Curaçao, Anjouan or other offshore license listed in a review.
• State restrictions. An operator adding or removing US states from its excluded list.

We verify against the operator's own published terms before changing a page, and we date time-sensitive findings. This page was last fact-checked on Sep 26, 2026 by Timothy Carr. Where a claim is an operator's advertising rather than something we could confirm independently, our reviews say so — advertised payout speeds are not tested results, and our ratings are editorial judgments, not aggregated customer scores.

Bonus questions we get constantly

Bonus mechanics generate more reader mail than anything else, so here's the short version of what we'll tell you. Every headline number on this site carries conditions, and the conditions decide whether the offer is worth taking.

Two things we won't do by email: tell you how to pass a bonus's wagering requirement, or help you open multiple accounts to claim an offer twice. Duplicate accounts, mismatched details and stake patterns that breach max-bet rules are the most common reasons a withdrawal gets voided, and no correspondence with us changes that. If a bonus reads as unclaimable once you total up the conditions, the rational move is to decline it and play with your own balance.

Money questions: deposits, payouts and costs

Reading this site costs nothing. Playing does. Deposits and withdrawals at the operators we cover run on-chain, from either a self-custody wallet or an exchange account, in coins such as BTC, ETH, LTC, USDT, USDC and DOGE. Three costs attach to that and they're easy to overlook:

• Network and gas fees, paid to the blockchain rather than the casino. These vary by chain and by congestion, which is why sending USDT on a cheaper network can cost a fraction of an Ethereum transfer.
• Confirmation times, which sit between you pressing send and the casino crediting funds. Operators set their own confirmation thresholds.
• Operator-side limits — minimum withdrawals, daily or weekly caps, and any manual review that applies above a threshold or when a bonus is in play.

Advertised "instant" withdrawals refer to the operator's internal processing, not to chain settlement. We report what sites publish and label it as their claim.

One risk that has nothing to do with the casino: price volatility. A balance held in BTC or ETH can lose dollar value while it sits there, even on a session you finish level. Stablecoins like USDT and USDC are the usual answer for players who want to keep score in dollars, though they carry their own issuer and network considerations. Gambling always risks the money you stake — crypto adds a second variable on top of that, and no bonus, rakeback tier or strategy removes either.

Questions about the games themselves

We cover the standard crypto casino lineup and are happy to explain how any part of it works: slots from third-party studios such as Pragmatic Play, NetEnt and Evolution; table games including blackjack, roulette and baccarat; live dealer rooms streamed with human croupiers; and the in-house originals category — crash, dice, plinko and similar — which is where provably fair verification usually lives. Provably fair lets you check an individual round's outcome against a seed pair. RNG certification from an independent lab is a different assurance, applied to a studio's game software. Neither is a promise of winning; both are transparency mechanisms, and house edge applies regardless.

Most of these operators also run a sportsbook beside the casino, and some run poker or esports betting. Those sit under separate terms: different bonus conditions, different rollover math, and, in the case of free bets like the one listed for Vave, a promotion that can't be used on slots or tables at all. Ask us about the casino side and we'll answer; ask about sports and we'll tell you where the terms differ rather than guess.

Disputes with a casino — where to take them

We are an independent comparison site. We have no access to operator systems, can't release a held withdrawal, can't reverse an account closure and can't overturn a voided bonus. If you're stuck, this is the order that tends to work:

1. Contact the casino's own support — live chat first, email for anything needing a paper trail. Keep timestamps.
2. Ask for the specific clause in the terms that the decision rests on. Vague answers are worth escalating.
3. Escalate to the operator's complaints process, then to the licensing body named in its terms — typically an offshore regulator such as Curaçao or Anjouan.
4. Tell us what happened. We can't arbitrate, but a documented pattern across readers absolutely affects how we rate a site and whether we keep recommending it.

Be realistic about the ceiling here. An offshore license is not the same as US consumer protection, and remedies are limited compared with a state-regulated operator.

Eligibility, legal standing and what we can't advise on

You must be at least 18 to use the operators covered here, and 21 where the site's own terms or your state's rules set that as the minimum — check the individual casino's stated age requirement before registering. Nothing on this site is aimed at anyone below that age.

There is no federal legalization of online casino play in the US. Regulated online casinos exist in a handful of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those operators do not run on cryptocurrency. The crypto casinos we cover are offshore, licensed in jurisdictions such as Curaçao or Anjouan rather than by any US regulator. For most US players that is a legal grey area, not a settled question, and it is one you need to resolve against your own state's laws. Some states are explicitly restrictive, and operators self-restrict states individually, so availability varies. We will not advise anyone on false registration details or on working around a site's geographic restrictions or its identity, anti-money-laundering or sanctions checks, and we'll decline those emails.

On tax: US players are generally liable for tax on gambling winnings and separately on crypto gains. We can point you to that general position, but we're not qualified to advise on your situation — consult a qualified tax professional or attorney. Reduced verification at some sites is a privacy and convenience feature, not a way to keep income off the record. Our terms and conditions set out the limits of what this site publishes.

If gambling has stopped being fun

If you're writing to us because play has got out of hand, that's worth saying directly and we'd rather you did. Call the National Problem Gambling Helpline on 1-800-GAMBLER, free and confidential, 24/7. Offshore crypto casinos may not offer the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to provide, and they aren't connected to state self-exclusion registers — so the controls have to come from you, your bank or your exchange as much as from the site. Our guidance on setting limits and using self-exclusion tools covers the practical options. Gambling is entertainment that costs money over time; it isn't income, and chasing a loss is how a manageable session stops being one.

Working with us

Operators, affiliate managers and PR contacts can use the same address. Tell us what changed and point us at the published terms — that's the fastest route to an updated page. We don't accept payment for a rating, we don't publish sponsored copy as editorial, and we don't run reader testimonials we haven't verified. If you want to know who writes this and how we assess sites, our editorial approach and team page covers both.

Not urgent? Send it anyway. A short note that a bonus term has moved or a coin has been dropped is often more useful to other readers than a long complaint, and it's the main reason our comparison pages stay current.